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MIA MASRI

exquisite jewellery, Just for You

Find your perfect wedding jewellery to add that extra sparkle to your special day. Choose from the collections, use our Design-a-Tiara feature to create your own perfect tiara or talk to us if you'd like something MADE to ORDER... just for you.

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Mia Masri - exquisite jewellery, Just for You

Terms & Conditions

Agreement to our Terms & Conditions

By placing an order with Mia Masri you are agreeing to our terms and conditions.

Ordering and Payment

To order online simply add items to your ‘shopping bag’ by clicking the Add button next to the item of choice. You can find items to buy in the TIARAS and JEWELLERY section. Be sure to check out our special Design-a-Tiara feature in the TIARAS section. There's no charge to use this service and you can add your own unique creation to your shopping bag in the same way.

Once you have chosen your items , click ‘My Shopping Bag’ which is at the top-right of every page. Review your order and when you are ready to pay, click the ‘Pay Now’ button at the bottom of the order form. This will take you to our secure PayPal payment screen where you can provide shipping details and make payment in £ (GBP) by debit card, credit card or from your own PayPal account.

This online shopping facility is currently only available for delivery within the UK at the moment. All items must be paid for in full before your order can be processed. All items must be paid for in full before your order can be processed. Please be sure to read our terms & conditions and returns policy.

If you run into any problems, can't quite find what you're looking for, or wish to make an overseas purchase, you can call us on 01932 761 206 or email info@miamasri.com with your requirements.

For our MADE to ORDER ordering process, please click here.

Delivery

Free delivery on orders of £50 or more within the UK. For orders with a total value below £50 we charge £3.95 towards the Special Delivery postage.

We understand that your time is precious and so we work efficiently to create your made to order jewellery and tiara and have it delivered to you within 10 working days for complete peace of mind. If you require your order sooner, please contact us and we will endeavour to meet your requirements. In some instances, an additional charge may be made.

An email will be sent to you upon completion of your order and prior to delivery. If you have not received your goods within 3 days of this email confirmation, please contact us immediately and no later than 4 days after receiving the email.

All orders are securely packaged and dispatched via Royal Mail’s Special Delivery Service. A signature is required upon delivery. It is your responsibility to ensure that the correct address is given for delivery and that there is somebody to sign for the goods.

Overseas delivery charges will be quoted at time of order.

For our MADE to ORDER payment & delivery terms, please click here.

Refunds & Returns

As each item of jewellery is individually handmade to order, we are unable to offer refunds. Thank you for your understanding.

In the unlikely event that you have received any faulty or damaged items, please contact us immediately upon receipt of the goods and no later than 2 days after receipt of delivery. All items must be returned to us within 7 days of receipt and sent via Royal Mail’s Special Delivery service. We will then inspect the item, and if it is faulty we will repair or replace your order and return it to you along with reimbursement of the Special Delivery postage costs incurred by you. No returns are accepted after 7 days.

Customer services

Please feel free to contact us on 01932 761 206 from Monday - Friday 9.30am - 5.30pm.

You can also email info@miamasri.com

Privacy policy

Mia Masri is committed to ensuring that your privacy is protected.

When placing an order with Mia Masri we collect relevant information from you: your name, postal address, delivery address (if different), email and telephone numbers. This information is kept securely and your details cannot be accessed by anyone outside of Mia Masri. We promise never to supply your information to third parties, except to support us in provision of services (e.g. PayPal, website administration).

From time to time we may contact you with special offers and features on our website or any other services or products which we think may be of interest to you. You may chose to opt out of receiving further information from Mia Masri by sending an email entitled ‘unsubscribe’ to info@miamasri.com.

Natural variation

Please note that each item of jewellery is individually handmade to order and therefore some slight variation from piece to piece will naturally occur.

All gemstone crystals are natural stones and no two jewels are identical. When creating an item of jewellery we will obviously select the most complementary shapes & shades to work together.

We have endeavoured to give a true representation of the colours of the jewels and materials on the images shown, however, please note that colours may vary and are also dependent on the screen you use to view them.

Design-a-Tiara

The Design-a-Tiara feature provides customers with a computerised graphic image of the tiara designs and a selection of metals, bases, jewels and colours that can be chosen. We have endeavoured to create a photo-realistic representation of the finished product with the customers' own selections, however, please be aware that as each order placed through Design-a-Tiara will be created by hand, slight variations will naturally occur.

Copyright

All rights reserved. Copyright 2001-2009 Mia Masri. All graphics, photographs, jewellery designs, product names or titles and the Design-a-Tiara feature are copyrighted. Any copy, reproduction, duplication, use or alteration is prohibited without prior written consent of Mia Masri.